Lean Service Creation – Co-create effectively, with a clear focus and a shared language

We would love you to explore, use and develop Lean Service Creation with us! :) Welcome on board!

Lean Service Creation (LSC) is a systematic and adjustable way for multidisciplinary teams to create new services. LSC stems from Futurice’s experience with thousands of software projects and it stands on the shoulders of Lean Startup, Agile methods and Design thinking. Hence, LSC is more than a service design process. LSC is your Sherpa guide through all the phases of creating services from early ideation to finishing the last lines of code.

In practice LSC consists of a set of canvases that outline the relevant phases in a successful service creation process. Asking the right questions at the right time is by far the most important part of creating a product or service. Each LSC canvas poses a series of questions appropriate for a particular phase of the process. Keep in mind, however, that there is no orthodox order of canvases that you must obey and follow! Rather, LSC is open for modifications and should always be adjusted to the project at hand.

Importantly, LSC is much more than ink on paper. It is, first and foremost, about the mindset and practices that enable the creation of successful services. Hence, what counts at the end of the day is not whether you use LSC canvases, other canvases, or no canvases at all. What counts is whether you really are able to live and work by these basic principles:

What is unique about LSC is that is has a social mission: to make the best practices of design & development freely accessible to everyone. That is why LSC is free to use, free to adapt, and free to grow. This has made LSC probably the most validated and used open source service creation process on the planet. It is used from Finland to Brazil and from big corporations and universities to startups.