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Automated User Onboarding in Software

LI
Visibility
Public
Last updated
6 May 2019

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Proposal

Our Proposal

Need: which problem(s) does your proposal solve?

Nowadays, not only the amount of people that need to operate software on a daily basis has increased but also the amount of different software applications. This creates the need for software that is instantly understandable and ready-to-use.

However, software is often complex and the current solutions to explain software like video tutorials, texts & screenshots and personal training prove to be ineffective because they take place outside of the software and are not providing a satisfying user experience. 

Approach: how does your project solve the problem(s)?

In order to make software instantly understandable Userlane developed a navigation system for software - directly within the software itself. Users are guided step-by-step through any process and experience instant usability: http://usln.co/wikipedia_demo. The solution comprises the following three components:

1.) Step-by-Step Navigation

  • Key to the Userlane technology are interactive step-by-step guides, which can be implemented on top of every existing HTML-based software.
  • These guides lead every user through all processes and show them in real-time where to click next within the software – just like GPS navigation systems in cars advice drivers turn-by-turn.
  • This way complex software can be easily used, without previous knowledge, making extensive software training obsolete.

2.) Instant Usability

  • The Userlane technology is integrated into the software. Users receive interactive guidance, while they are already working in the application itself.
  • This allows companies to improve their onboarding experience, reduce support cost, optimise employee training spendings and implement new software products more efficiently.
  • Changes in the underlying software will be recognized automatically by the Userlane technology. Training happens therefore always in the current version.

3.) Complete flexibility 

  • In order to create infinite Userlane guides for any software, Userlane provides an editor that enables anyone to build guides.
  • Guides can be built by anyone since no coding knowledge is required. A user just has to click the process himself once and the guide will be created automatically.
  • All created guides are available to everyone else within an organisation thereby enabling collective learning between different departments. 
     
Alternatives: what other alternatives could solve the problem(s)?

Our technology has proven to solve the described problem. 

Benefits: what are the benefits of your proposal?
  1. Live in any web-based software: Userlane guides user live in any web-based software. User don't have to leave the application to receive assistance.
  2. Interactive: With Userlane user interact with the product directly and can be activated by having them accomplish tasks.
  3. Automatic and personal: Userlane sends every single user on a journey to explore a solution and creates a personal experience. 

 

Advantage: what gives your project the competitive edge?

Userlane’s proprietary technology is 100% self developed and offers the following tech highlights:

  • Technology runs live in every web-based software
  • No coding or changes to the underlying website required
  • Machine Learning to automatically improve the algorithm constantly
  • Instant implementation via pasting a code snippet or tag manager
  • Fully customizable design and settings
     
Prospective Partners: what might you expect from prospective project partners?

We are already funded and are currently looking to scale up our operations.