Nowadays, not only the amount of people that need to operate software on a daily basis has increased but also the amount of different software applications. This creates the need for software that is instantly understandable and ready-to-use.
However, software is often complex and the current solutions to explain software like video tutorials, texts & screenshots and personal training prove to be ineffective because they take place outside of the software and are not providing a satisfying user experience.
Approach: how does your project solve the problem(s)?
In order to make software instantly understandable Userlane developed a navigation system for software - directly within the software itself. Users are guided step-by-step through any process and experience instant usability: http://usln.co/wikipedia_demo. The solution comprises the following three components:
1.) Step-by-Step Navigation
Key to the Userlane technology are interactive step-by-step guides, which can be implemented on top of every existing HTML-based software.
These guides lead every user through all processes and show them in real-time where to click next within the software – just like GPS navigation systems in cars advice drivers turn-by-turn.
This way complex software can be easily used, without previous knowledge, making extensive software training obsolete.
2.) Instant Usability
The Userlane technology is integrated into the software. Users receive interactive guidance, while they are already working in the application itself.
This allows companies to improve their onboarding experience, reduce support cost, optimise employee training spendings and implement new software products more efficiently.
Changes in the underlying software will be recognized automatically by the Userlane technology. Training happens therefore always in the current version.
3.) Complete flexibility
In order to create infinite Userlane guides for any software, Userlane provides an editor that enables anyone to build guides.
Guides can be built by anyone since no coding knowledge is required. A user just has to click the process himself once and the guide will be created automatically.
All created guides are available to everyone else within an organisation thereby enabling collective learning between different departments.
Alternatives: what other alternatives could solve the problem(s)?
Our technology has proven to solve the described problem.
Benefits: what are the benefits of your proposal?
Live in any web-based software: Userlane guides user live in any web-based software. User don't have to leave the application to receive assistance.
Interactive: With Userlane user interact with the product directly and can be activated by having them accomplish tasks.
Automatic and personal: Userlane sends every single user on a journey to explore a solution and creates a personal experience.
Advantage: what gives your project the competitive edge?
Userlane’s proprietary technology is 100% self developed and offers the following tech highlights:
Technology runs live in every web-based software
No coding or changes to the underlying website required
Machine Learning to automatically improve the algorithm constantly
Instant implementation via pasting a code snippet or tag manager
Fully customizable design and settings
Prospective Partners: what might you expect from prospective project partners?
We are already funded and are currently looking to scale up our operations.
